ARTS Asset Management GmbH has established a transparent internal procedure for the appropriate and rapid handling of complaints and/or inquiries from customers, investors, cooperation partners and employees in accordance with the applicable legal provisions.
This procedure covers all complaints and suggestions that exist for our clients, investors, cooperation partners and employees in connection with an investment fund managed by ARTS Asset Management GmbH.
Your inquiry will be dealt with promptly in order to ensure a timely and customer-oriented response, depending on the complexity and scope of the matter. In connection with the processing of your request you will not incur any costs. Complaints and/or suggestions that involve a substantial risk or reputational risk are immediately brought to the attention of the management of ARTS Asset Management GmbH.
Complaint Manager contact:
Mag. Michael Schmidt
Tel.: +43 2742 712 41
Siegfried Ludwig-Platz 2, 3100 St. Pölten
Information on the Conciliation Body:
Joint Arbitration Body of the Austrian Banking Industry (GSK)
A-1045 Vienna, Wiedner Hauptstrasse 63
Phone: +43 5 90 900 118337
Your Request will be worked on immediately and will be processed in reference to complexity and extent to ensure proper replying to your inquiry. In general customers get a reply within 7 days. Your request will be free of charge.