Contact | ARTS

If you have any questions, please do not hesitate to contact us.

Simply fill out our contact form.
Your inquiry will be answered as soon as possible.

Thank you very much.

Your regional contacts

Mag. Harald FuchsHead of Austria
+4319559596411

Uwe DiehlHead of Sales
+4915157159133

David GanovskySales Support
+4319559596430

Alexander AzmannSales Director AT
+4366460151256

Contact

Please note: In our position as an asset manager, we cannot offer investment advice. For detailed and non-binding personal advice on the opportunities and risks of investing in investment funds, we recommend that you contact a trusted advisor.

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Complaints Management

ARTS Asset Management GmbH has established a transparent internal procedure for the appropriate and rapid handling of complaints and/or inquiries from customers, investors, cooperation partners and employees in accordance with the applicable legal provisions. This procedure covers all complaints and suggestions that exist for our clients, investors, cooperation partners and employees in connection with an investment fund managed by ARTS Asset Management GmbH.

Your written request (by letter or e-mail) will be processed immediately. Depending on the complexity and extent of the matter, we will ensure a timely and customer-oriented response. You will receive feedback on your complaint no later than ten banking days after receipt of the complaint. If, due to the complexity of the matter, it becomes apparent that the processing procedure will take a longer time, we will inform you within the aforementioned period and provide you with the reasons for the delay.

In connection with the processing of your request you will not incur any costs.

Complaints and/or suggestions that involve a substantial risk or reputational risk are immediately brought to the attention of the management of ARTS Asset Management GmbH.

Complaint Manager contact:
Mag. Isabella Höllein
A-3100 St.Pölten, Siegfried Ludwig-Platz 2
Telefon: +43 2742 71241 28
Mail: MAPSITNA
Website: www.arts.co.at/contact

Information on the Conciliation Body:
Joint Arbitration Body of the Austrian Banking Industry (GSK)
A-1045 Wien, Wiedner Hauptstraße 63
Telefon: +43 5 90 900 118337,
Mail: MAPSITNA
Website: www.bankenschlichtung.at

Headquarter

Schottenfeldgasse 20
A-1070 Vienna
Tel.: +43 1 9559596
Fax: +43 1 9559596 54
E-Mail:

Branch

Siegfried Ludwig-Platz 2
A-3100 St. Pölten
Tel.: +43 2742 71241
Fax: +43 2742 71241 24
E-Mail:

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By confirming your type of investor, you accept the Privacy statement and the Legal Disclaimer.
Please refer to the further information for details.

Further information

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this data protection information we inform you about the most important aspects of data processing at ARTS Asset Management GmbH.

General information on data protection in Austria

Since 25 May 2018, the Basic Data Protection Regulation (DSGVO) has been in force in the European Union (also known as GDPR - General Data Protection Regulation). This Regulation defines how personal data may be processed and specifies the form in which they must be protected.

What is the DSGVO/GDPR?
The basic EU data protection regulation (DSGVO) harmonises the rules for the processing of personal data, the rights of data subjects and the obligations of data controllers throughout the EU. The new provisions have been in force since 25 May 2018.

Definitions of terms:

scope of application
(According to DSGVO Article 4 paragraph 1)
The regulations of the DSGVO and the Austrian Data Protection Act are only to be applied to personal data of natural persons ("data subject") who thereby become directly or indirectly identifiable. For example, by assigning it to a name or an identification number, such as a social security number.

data handling
(According to DSGVO Article 4 point 2)
Processing" means any process, whether or not automated, or any such series of processes relating to personal data, such as the collection, collection, organization, arrangement, storage, adaptation or alteration, retrieval, retrieval, use, disclosure by transmission, dissemination or any other form of provision, reconciliation or linking, restriction, erasure or destruction;

person in charge
(According to DSGVO Article 4 paragraph 7)
"controller" means the natural or legal person, authority, body, agency or other body which alone or jointly with others decides on the purposes and means of processing personal data; where the purposes and means of such processing are specified by Union law or the law of the Member States, the controller or certain criteria for his appointment may be laid down in accordance with Union law or the law of the Member States.

Collected personal data

Data of business partners
ARTS Asset Management GmbH only collects personal data from business partners, suppliers and customers which is indispensable for the operation of the company. This includes:

- Name
- Address of the company
- E-mail address(es)
- Telephone number
- Trade name
- Department or position
- Correspondence (e.g. Emails)

This data is permanently maintained and, if necessary, corrected or deleted. An automatic deletion of the data is not planned due to the potentially necessary recurring contact.

candidatures
Due to possible vacancies to be filled at a later date, applications will be saved for a period of one year, even if an employment relationship does not come into being.

your rights
According to the DSGVO, you have the right to obtain information about your data, to have it corrected or deleted insofar as this does not conflict with legal regulations. If you have such a request, please use the contact form for data protection questions.

Data protection in relation to the website https://arts.co.at

Consent to this data protection declaration
When you access the ARTS Asset Management GmbH website, you are asked to read this data protection declaration and the legal information on the product range and to declare your consent by clicking on the "Accept" button or to refuse your consent by clicking on the "Reject" button. If you do not consent, you will only be able to access those areas of the website for which this consent is not required, as we do not need to process and/or store any personal information for those areas.

Storage of anonymized data
ARTS Asset Management GmbH stores so-called log files when accessing the website. These contain information about which pages were accessed and when. We will only use your IP address to determine the country from which access takes place. The data are stored anonymously, are not linked to the respective user and are automatically deleted after a few weeks. They can only be used by ARTS Asset Management GmbH for statistical evaluation in order to find out which content is used how frequently, to what extent and from which country.

Storage of personal data
ARTS Asset Management GmbH does not store any personalised data about users who do not have a user account for the ARTS Asset Management GmbH website and who are not logged in to the website via this user account.

For users with user accounts, the following data is stored:

- Name
- E-mail address
- Password (in encrypted form as a cryptographic hash, which is never available in plain text at any time)
- Date and time of last login
- User settings and preferences (e.g. preferred language, fund favorites).

This data can be viewed and changed in the account settings.

Registration as user
Users can register on the ARTS Asset Management GmbH website with their own user account. A name, a valid e-mail address and a password are required for registration. As an alternative to entering your own password, the user can use your user account with an external provider (currently: Google, Facebook, LinkedIn) for authentication. In this case, the registration process takes place via the platform of the third party provider. ARTS Asset Management GmbH does not receive the access data that the user uses to log in. ARTS Asset Management GmbH only receives a user ID from the third party provider, which is linked to the respective user profile on the ARTS website. ARTS Asset Management GmbH has no influence on which data the third party provider stores about the user. This depends solely on the privacy settings of the user at the provider concerned.

Closing of the account and deletion of user data
A registered user can close his account at any time and without giving reasons via the account settings. Alternatively, the user can request the closure by e-mail to or by post to the business address (ARTS Asset Management GmbH, Siegfried-Ludwig Platz 2, 3100 St. Pölten, Austria). ARTS Asset Management GmbH will comply with the request within 5 working days of receipt and confirm the deletion by e-mail to the address given in the user account.

ARTS Asset Management GmbH will irrevocably delete all data in connection with the user profile when the account is closed.

Use of cookies

ARTS Asset Management GmbH uses various cookies on its websites. Cookies are small files with (encrypted) configuration information that are sent by a web server and stored on your terminal device to allow the website to access this information at a later time. Cookies can basically be divided into categories. There are cookies that are essential for the functionality of the website (so-called function cookies). The processing of these function cookies is necessary to enable you to visit the website (Art. 6 par. 1 lit. b GDPR). The legal basis for this is a legitimate interest (Art. 6 par. 1 lit. f GDPR). The legitimate interest lies in the provision of convenience when visiting the website (e.g. language settings) or in the regulatory requirements in this regard. You can object to data processing at any time with effect for the future: Click here to revoke all cookies.

We use cookies to offer you the following functions:
The website can use them to track whether and when you have declared your consent to this privacy policy as well as the legal notices, which language you have chosen, the country and the investor type. We also use cookies for marketing, advertising and internal analysis purposes. This allows us to avoid requiring you to read and accept these notices each time you access the site.

If you are logged in through a user account and return to the site at a later time, the web server can identify your user account, which means you do not have to log in again each time.

Transfer of data to third parties
The data stored by ARTS Asset Management GmbH will not be passed on to third parties. This does not apply to disclosure due to legal obligations or official orders.

No offer, no investment suggestion

Neither the information nor the opinions made available on this Website constitute an invitation, offer or recommendation to purchase, sell or otherwise dispose of a financial instrument, nor to make another transaction or to provide investment advice or any other service. None of the services, financial instruments or other transactions or investment funds or pertaining prospectuses are meant for persons domiciled in the territory in which offering or distribution of such objects would violate local legal provisions. Before investing in these investment funds please read carefully the documents related to the relevant investment fund provided as regulated by law e.g. the latest published prospectus (incl. the simplified prospectus or the KID „Key Information Document“), the investment guidelines and the latest annual and/or semi-annual report, which are available free of charge at the registered office of ARTS Asset Management GmbH, Schottenfeldgasse 20, 1070 Vienna, Austria or the relevant investment company. The information provided on this website is of general nature, not taking in consideration individual tax circumstances of the investor, and can be changed due to changes in law or administrative practice at any time. For further advice a tax consultant should be contacted.

Performance of investments

Every financial investment carries risk. Past performance is no guarantee of the future development of the investment funds or their holdings, outlined on this Homepage. Rates may rise and fall. This includes foreign exchange rates as well. Potential investors need to fully understand risks associated with such an investment including a potential total loss. Before investing please read carefully the documents related to the relevant investment fund provided as regulated by law e.g. the latest published prospectus (incl. the simplified prospectus or the KID „Key Information Document“), the investment guidelines and the latest annual and/or semi-annual report, which are available free of charge at the registered office of ARTS Asset Management GmbH, Schottenfeldgasse 20, 1070 Vienna, Austria. Please be advised that the net value development of financial instruments may be affected substantially by provisions, taxes and other deductions. ARTS Asset Management GmbH has reserved the right to make changes or amendments on the provided information at any time.

Disclosure of information

Products, described on this site, may not be offered in all countries and are for a group of authorized investors, exclusively. The particular restrictions can be found in the relevant prospectus, which should be read carefully. All information on this website is not designed for U.S. citizens or permanent U.S. residents (green-card holders). Hence the described investment products are not offered in the United States of America nor sold to or on behalf of U.S. citizens or U.S. residents.

An U.S. citizen is:

An individual having his/her residence within the United States of America A general partnership, limited company or private company, or any legal entity founded in accordance with U.S. American laws or having its main place of business within the United States of America Any assets, funds, establishments, trusts or mutual funds whose income is subjected to United States income tax, regardless of its origin or any legal entity founded for the purpose of passive investment, such as a commodity pool, investment fund or similar legal entity (not however legal entities offering pension plans for employees, managers or executives having their main place of business outside the United States of America) in which U.S. citizens or permanent U.S. residents hold shares of a total of 10% or more of the capital of the beneficiary, or whose main purpose consists of investing on behalf of a U.S. citizen or permanent resident within a commodity pool or mutual fund, the execution of which the fund manager is not licensed according to the provisions of article 4 of the CFTC regulation, with the exception that all persons represented by the fund manager are not U.S. citizens or permanent residents.

No liability, no warranty

ARTS Asset Management GmbH provides the information on this website for informational purposes only. All data used is created by ARTS Asset Management GmbH. ARTS Asset Management GmbH does not give any guarantee regarding the correctness of the data published. These data is for personal and internal use only. The information provided on the website is not intended for publishment. Data is based on information considered to be reliable. Nevertheless ARTS Asset Management GmbH does not give any warranty to the accuracy of any information shown. Information may be subject to change by the relevant exchange. Therefore all information should additionally be proved and confirmed by an independent source. ARTS Asset Management GmbH cannot be made accountable for loss, damages or expenses which may be suffered or incurred indirectly from reliance to the information published herein. Furthermore ARTS Asset Management GmbH does not take responsibility for the content of other websites used via hyperlinks nor for the products or services offered there. These sites have been proved for possible statutory violations at the moment of linking. Illegal content was not evident at that moment. A permanent control of the content is not reasonable without a specific indication for a statutory violation. After a statutory violation is imminent ARTS Asset Management GmbH will remove the according hyperlink immediately.

Use of the website

ARTS Asset Management GmbH may discontinue or modify the website at any time. ARTS Asset Management GmbH has reserved the right to change or amend the terms of use at any time.

Copyright protection

Contents and structure of the website are copyrighted. The reproduction or representation of all or part of this website, by any means whatsoever, is therefore strictly forbidden without the prior written consent of ARTS Asset Management GmbH.

Changes and additional business conditions

With acceptance of these general terms of use, you accept any additional alternative terms concerning the individual pages of the websites as well as the different documents which can be downloaded. With the use of this website you accept any additional and changed business conditions. If you do not understand or accept the additional or changed business conditions on one of the page of the website, you have to stop the use of the site or the document. ARTS Asset Management GmbH can change the terms of use at any time with effect for the future without prior notice to you.

External Links

Our website contains so-called "external links" to other websites which are operated by third parties ("external websites") and on the content of which we have no influence. The respective provider of the linked website is responsible for the content and correctness of the information provided. At the time of linking, no violations of the law were discernible. Upon becoming aware of such an infringement, the link will be removed immediately.

ARTS Asset Management GmbH refers to § 75 paragraph 8 WAG, publication on the homepage of the FMA, concerning the variety of marketbased charges of investment companies.