ARTS Asset Management GmbH has established a transparent internal procedure for the appropriate and rapid handling of complaints and/or inquiries from customers, investors, cooperation partners and employees in accordance with the applicable legal provisions. This procedure covers all complaints and suggestions that exist for our clients, investors, cooperation partners and employees in connection with an investment fund managed by ARTS Asset Management GmbH.
Your written request (by letter or e-mail) will be processed immediately. Depending on the complexity and extent of the matter, we will ensure a timely and customer-oriented response. You will receive feedback on your complaint no later than ten banking days after receipt of the complaint. If, due to the complexity of the matter, it becomes apparent that the processing procedure will take a longer time, we will inform you within the aforementioned period and provide you with the reasons for the delay.
In connection with the processing of your request you will not incur any costs.
Complaints and/or suggestions that involve a substantial risk or reputational risk are immediately brought to the attention of the management of ARTS Asset Management GmbH.